Refund policy

At Sane, we take great pride in the quality and care that goes into every product we create. Your satisfaction is our top priority, and we are here to ensure you have an exceptional experience with us. Please take a moment to review our return and refund policy to understand how we handle returns, exchanges, and refunds.

1. Eligibility for Returns

We want you to love your purchase, but if you are unsatisfied, you may be eligible to return your item under the following conditions:

  • Items must be returned within 30 days of receiving your order.
  • The product must be in its original packaging, unused, and in the same condition that you received it. For hygiene reasons, we cannot accept returns for products that have been opened, used, or tampered with.
  • Proof of purchase (e.g., order confirmation email or receipt) is required to process a return.

2. Non-Returnable Items

Certain products are non-returnable, including:

  • Items purchased on sale or during special promotions.
  • Gift cards.
  • Products damaged due to improper storage or handling after delivery.

3. Return Process

To initiate a return:

  1. Contact Us: Send an email to [support email address] with your order number, details about the item you'd like to return, and the reason for your return.
  2. Approval: Once your return request is reviewed, we will provide you with instructions on how to proceed. Please do not send items back without prior approval.
  3. Shipping: You are responsible for the cost of return shipping unless the item was damaged or defective upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4. Refund Policy

We offer refunds under the following circumstances:

  • Defective or Damaged Items: If your product arrives damaged or defective, please contact us within 7 days of receiving your order. Provide photos and a description of the issue, and we will either replace the item or issue a full refund.
  • Approved Returns: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days and credited back to your original payment method.

Note: Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong item sent, defective product).

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [support email address].

6. Canceling an Order

If you need to cancel your order, please reach out to us as soon as possible at [support email address]. Orders that have already been shipped cannot be canceled.

7. Contact Us

If you have any questions about our return and refund policy, don’t hesitate to reach out. Our customer service team is here to help you at every step of the way.

                Email: info@sane-skin.com

We value your trust and strive to make your experience with Sane smooth and delightful. Thank you for choosing us for your skincare needs!