Shipping policy

At Sane, we are committed to providing a seamless and reliable shopping experience, including fast and efficient shipping to get your favorite skincare products to your doorstep. This Shipping Policy outlines our shipping processes, timelines, costs, and other important details to help you stay informed about your order.

Please review this policy carefully, and feel free to contact us at info@sane-skin.com with any questions or concerns.

1. General Shipping Information

We currently ship to the United States, Canada, European countries and to the Middle East. If you are located outside these regions, please contact us to inquire about international shipping options.

  • Processing Time: Orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed.
  • Delivery Time: Delivery timelines depend on your location and the shipping method selected at checkout.

Please note that during peak times (e.g., holidays or promotional periods), processing times may be slightly longer.

2. Shipping Rates

Shipping costs are calculated based on the weight of your order, your location, and the shipping method chosen at checkout.

  • Standard Shipping: Estimated delivery within 5–10 business days. Rates vary by location.
  • Free Shipping: We offer free standard shipping on orders over [specific amount, e.g., $75]. This promotion applies to eligible regions only.

Shipping rates and options will be displayed at checkout before you complete your purchase.

3. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. This allows you to monitor your package’s journey from our warehouse to your delivery address.

If you do not receive a tracking number within the processing window, please contact us at info@sane-skin.com for assistance.

4. Shipping Restrictions

Some products may be subject to shipping restrictions due to regulatory requirements or shipping carrier limitations. These restrictions may vary based on your location. If your order cannot be shipped due to restrictions, we will notify you immediately and provide alternative options.

5. Delivery Issues

a. Incorrect Address

Please ensure that your shipping address is accurate and complete at checkout. Sane is not responsible for delays or lost shipments due to incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address, please contact us immediately. We will do our best to update the information before your order is shipped, but we cannot guarantee changes once processing begins.

b. Lost or Stolen Packages

If your package is marked as delivered but you have not received it:

  1. Check with neighbors or building management for possible delivery errors.
  2. Contact the shipping carrier directly for assistance.
  3. Notify us at [support email address] if you are unable to locate your package after these steps.

While we are not liable for lost or stolen packages, we will work with you to resolve the issue where possible.

c. Delayed Shipments

We strive to ensure timely deliveries; however, delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or carrier issues. We appreciate your patience and understanding in such cases.

6. International Shipping

We are pleased to offer international shipping to select countries. Please note the following for international orders:

  • Customs and Duties: Your order may be subject to customs duties, taxes, or import fees upon arrival in your country. These charges are the responsibility of the customer and vary by destination.
  • Delivery Time: International deliveries may take longer due to customs processing and additional shipping requirements. Estimated delivery times will be displayed at checkout.

7. Changes and Cancellations

a. Modifying Your Order

If you need to make changes to your order (e.g., updating the shipping address or changing the shipping method), please contact us within 12 hours of placing your order. Once processing begins, we may not be able to accommodate changes.

b. Canceling Your Order

Orders can only be canceled before they are processed for shipping. If you wish to cancel your order, contact us as soon as possible.

8. Damaged or Incorrect Items

If your order arrives damaged or contains incorrect items:

  1. Contact us at info@sane-skin.com within 7 days of receiving your package.
  2. Provide photos of the damaged or incorrect items along with your order number.

We will review your case and offer a replacement, refund, or alternative solution.

9. Customer Support

If you have any questions or concerns regarding your shipment, our customer support team is here to help. Reach out to us via:

        Email: info@sane-skin.com

10. Changes to This Policy

We may update our Shipping Policy periodically to reflect changes in our shipping practices or requirements. Any updates will be posted on this page, and your continued use of our website constitutes acceptance of the revised policy.

 

Thank you for choosing Sane. We appreciate your trust and are committed to ensuring your orders are delivered smoothly and efficiently. If you have any questions about this policy or your shipment, please don’t hesitate to contact us!